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Reviews and ratings by Customersure 18th February 2019

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'She is handsome, she is pretty, she is the belle of...' 18 Sep 2014

If you haven't already guessed- the HG Team have been to Belfast! We had all heard some great things about this vibrant city; we couldn't wait to experience them first hand.

Did you know Belfast is the city where the RMS Titanic was designed and built? Home to one of the world's largest urban waterfront regeneration project, The Titanic Belfast building is a cultural attraction, situated in the Titanic Quarter, preserving the authenticity of Belfast's maritime and industrial heritage. You can even have afternoon tea by the Grand staircase, a brilliant replica of the original.

Just minutes from the Titanic Quarter sits the Hilton Belfast, with a riverside location and in walking distance of Belfast city centre, the location is perfect for either a corporate or leisurely visit. Zoe, our Conference Co-Ordinator said- 'I couldn't really fault this hotel. The staff were great, the rooms are spacious, clean and modern, and the food was lovely. The bedrooms in the hotel are nicely decorated and the suites are very spacious with beautiful views of Belfast, especially suite 1215, which had panoramic views of the waterfront. There is also a patio area outside of the restaurant that is fantastic for the warmer weather.'

Neighbour to the Hilton Belfast, the Belfast Waterfront will shortly be going through a £60 million expansion which will double the overall floor space of the venue. With lots of natural daylight and space for flexibility, the Waterfront Belfast is a brilliant venue for conferences and events. There are also two bars on separate levels with amazing panoramic views of the city being ideal for a drinks reception and private functions such as weddings.

The group also ventured on a trip to the Victorian Prison, Crumlin Road Gaol, for a private tour which proved very surprising. A hidden gem in the city, the prison actually has conference and banqueting facilities. It is a great venue if you are looking for something a little out of the ordinary and different, with prison cells still being open and the hanging room being one of the main attractions, this venue certainly has the eerie factor, or at least Zoe thought so.

After the prison the group went for a showaround at Hilton Templepatrick Hotel. Even though the hotel is just off the A57, it feels secluded and private presenting 220 acres of beautiful wooded parkland within the Castle Upton Estate. The food here is very unique in style with fish and chips served in a mini fryer and other dishes in mini saucepans. Not only do they taste fantastic, but their choice of presentation gives the food a quirky edge. The hotel is also home to an amazing award winning golf course which the group got to sample!

Zoe's favourite part of the adventure to Belfast was the dining in Ballywalter Park, the home of the Lord and Lady Dunleath. The group indulged in a six course dinner especially homemade by the Lady of the manor herself. The hosts were very accommodating- they even invited the minibus driver in for the evening and fed him just as well! The wine cellar was also fascinating to see as it was packed wall to wall with an extensive range, reaching back to 1977. This property is a perfect venue for extra special occasions.

Emma Hall


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Hospitality Guaranteed Smashed it! 11 Aug 2014

We set ourselves (which seemed at the time an impossible goal) to raise £500 for the Great North Air Ambulance by completing the Stockton Duathlon, which included a 5K run, 20K cycle and 2K run.

We are very pleased and thankful to announce we managed to raise £504.75. It's great to know that our donation has been appreciated by receiving a 'thank you' letter from the GNAA.

It was a painful, but rewarding experience and we would like to say a massive THANK YOU, from the HG team, to everyone that sponsored us and believed in us from the very beginning.

We are throwing together some ideas for our next Charity Event...let us know if you have any suggestions!

Emma Hall


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HG visited The Old Swan #HappyYorkshireDay 01 Aug 2014

Getting that combination between work and leisure is pretty hard, I would even say sometimes almost impossible. So why not do both? Hospitality Guaranteed along with other agents attended The Old Swan, on Friday 25th July, to experience Classic Lodges at its best. Arriving Friday night with the sun still beating it was the perfect setting for Pimm’s in the front garden, a marquee and BBQ. As hosts The Old Swan couldn’t have been better. With complimentary pre-drinks in hands, looking up at the front of the hotel with 200 years of heritage and bright green ivory running up the walls; it was breath taking. We thought to ourselves- ‘this is the life’.  The history you feel from the outside of the building is nothing compared to the overwhelming sense of heritage inside the hotel itself. Even if you don’t know the history of the building, you get a sense of romance and mystery radiating throughout the rooms. Imagine Victorian finery with contemporary luxury…

As a safe haven for the mistress of crime-writing, Agatha Christie, who famously disappeared for 11days to The Old Swan in 1926, why not escape into this tranquil setting for a weekend away? Or, with a choice of rooms that can cater for the smallest board meeting or up to 300 for conference, why not mix work with pleasure and enjoy the atmosphere The Old Swan offers you.

The last things you want to do during the summer holidays is sit through a monthly marketing meeting or attend a training course you have to endure every year. But Harrogate is the best location for this! Just on the doorstep of The Old Swan you have the elegant Spa Town of Harrogate with the exquisiteness of Yorkshire Dales to explore. After the meeting, treat yourself to some homemade fudge, indulge and enjoy the stunning scenery of historic buildings.

Hospitality Guaranteed would like to thank Classic Lodges and the staff at The Old Swan for a brilliant experience and lovely weekend! We hope to see you again soon!

Emma Hall


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Happy Birthday Hospitality Guaranteed! 12 Jun 2014

Following on from our last blog post, we turned eight on Friday and we wanted to share how we celebrated the moment. It started off with a lot of planning, ordering a buffet, planning to pick up a cake and an amazing competition prize to say thank you to our clients. On the morning of our birthday I was very excited to say the least. This was not just because I love a good cake and buffet food, but because it was a surprise for Amanda while Victoria was soaking up the sun in Majorca!

I then received a phone call from a cake company we have used in the past. He wanted to arrange dropping off the cake. The penny dropped. Amanda had also organised for a cake to be made. Not only did our buffet have chocolate cake for desert but we also had this gigantic Hospitality Guaranteed cake ordered by Amanda and Sam was on her way to pick up a cake from Marks & Spencer’s. We were going to be cake crazy!

Luckily, we managed to resolve the situation and being honest I was secretly a bit disappointed; the more cake the better I say. So on the 06.06.2014 we turned eight with the sun shining outside, a buffet fit for a king, one huge jam sponge cake branded with our logo and a lovely card all the way from Majorca.

The buffet was demolished within an hour and there is definitely no cake left, however we do still have our fantastic competition running until the end of the month. Don’t miss out if you haven’t already entered the Mottram Hall competition of the month.

Emma Hall


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We're Turning Eight! 04 Jun 2014

It’s our birthday! Well not yet, but it is on Friday 6th June and we have started making plans to celebrate. It is time to reminisce and look back over the eight years through the laughs, tears and most importantly the successes. So where did Hospitality Guaranteed first begin? I’m sure most of you reading this will already know our directors Amanda and Victoria and will have met them at one point in the Hospitality industry. Imagine Amanda, Victoria and Amanda’s dog Charlie starting the foundations of Hospitality Guaranteed in the comfort of Amanda’s front living room, with spreadsheets coming out their ears, masses amounts of emails and the phone constantly off the hook. This was eight years ago on the 6th June 2006. Today, we have a proud team of 14 employees and we have recently moved into larger offices at Wynyard Business Park.

With the launch of HG Onestop, Hospitality Guaranteed now uses a bespoke online system to manage and support conference enquiries, storing and archiving data as well as being accessible with a touch of a button, 24/7. HG is currently working on launching Accommodation Stop and Apprentice Stop with the same functions after the success of Conference Stop. Just recently we were also shortlisted for the North East Business Awards, being in the top 3 to receive an Internet and ICT award based on the launch of HG Onestop. Hosting a large event in 2015 has also allowed us to adapt the system to create an Events platform which will be going live very shortly. To celebrate our birthday and achievements we are offering you an opportunity to enter our exclusive birthday competition. To tease you with a taste of the prize, read what we thought of the NEW Mottram Hall...

Has it ever been one of those weeks where the weekend seems to never arrive and all you want is a massage, time to yourself and time to relax? A standard spa treatment, rub of the shoulders, back and arms just isn’t going to cut it. In the age of advancing technology you not only want, but deserve high-tech relaxation systems, biometric sensing and hydropools. Where to find this unique experience? Mottram Hall brings to you the Alfresco Thermospace.

Each shot of steam releases an invigorating alpine fragrance in The Brechelbath Experience, whilst the copper ceiling pushes the steam down the side of the walls creating a warm, mild and humid heat.

Creating a sense of wellbeing, the Mineral Stonebath gently increases in humidity and room temperature by lifting and lowering a basket of stones. Or if you want to feel nearly weightless by floating in a heated body of water but completely dry at the same time, then the Soft-Pack Sensory Treatment is for you. With the UK’s first mobile steam bath designed to promote wellbeing and relaxation, you can enjoy a range of muscle and skin treatments.

I’m sure you now want to WIN a night stay at Mottram Hall with inclusive use of the UK’s 1st Alfresco ThermoSpace! Start entering on our competition page to win...

Emma Hall