Based on 418 reviews our customers rate us 9.5/10.

Reviews and ratings by Customers 23rd May 2022

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  • "Hospitality Guaranteed provide excellent customer service combined with a customised online system to meet company and department requirements. Implementing Hospitality Guaranteed’s service and online system is supporting us to gain visibility of spend across the company and gain significant cost savings year on year."
  • "Selecting Hospitality Guaranteed as our accommodation partner has proved to be an excellent decision. From the first meeting they demonstrated themselves to be customer focused and responsive to business needs with a keen eye for cost efficiency. They have continued to provide that level of service and support."
  • "We continually found that our agent let us down with hotel choices and didn’t listen to complaints about individual hotels or locations. I met Hospitality Guaranteed and have been astounded by their customer focus. No matter what the problem or query, they seem to solve it without hesitation or chasing. Why can’t more companies be like this? They seem to have a knack of finding the right venues to suit our delegates."
  • "Our International Government Relations Office asked me to arrange their annual conference here in the North East – something I didn’t have time to handle. At short notice, Hospitality Guaranteed came through with a list of venues, arranged guest transport, liaised with the hotel and kept me informed. Attention to detail was fantastic. I recommend any client to use them on the basis of their approachability and customer service."