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Reviews and ratings by Customersure 15th July 2019

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Macmillan Coffee Morning 05 Oct 2015

On Friday 25th September, the HG team took part in the world's biggest coffee morning- Macmillan Coffee Morning!

It's one of Macmillan's largest fundraising events for people facing cancer, with 2.5 million people in the UK living with cancer, we want to b there for them all and support where we can.

The first ever Coffee Morning happened back in 1990, with a simple idea and a small affair; people gathered for coffee and donated the cost of their cuppa to Macmillan.

The idea has grown and advanced over the years, people sharing ideas and concepts, now making the event the Biggest Coffee Morning in the UK, by not only having coffee and nibbles, but baking and cooking till your hearts content.

We've got some pretty decent backers here at HG if I do say so myself. See for yourself on our 'Meet the Team' page- click here.

The Nutella cheesecake was definitely my favourite from the day, although we all did a great job and there was some surprise bakers that came out of the woodwork!

With 14 of us in the office, we managed to raise an amazing £80.39 and probably gained a few extra pounds between us- all for a fantastic cause!

A big well done to the HG Team for your efforts and participation.

Watch this space for our next charity event coming soon...

Emma Hall


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Saying a BIG 'Thank You' 04 Aug 2015

The Hospitality Guaranteed team would like to say a very big ‘Thank You’ to all who sponsored us to partake in a 5k colour powdered run with a variety of 9 obstacles along the way…

We have raised an incredible £505.00 so far and we aren’t stopping just yet. We are still receiving donations and we have some great ideas hidden up our sleeves to reach our target of £1000, by the end of April 2016.

The ColorRushRun took place at Newcastle Racecourse on Sunday 19th July; however, the event was spread over both Saturday 18th and Sunday 19th. This meant some runners had already completed the obstacle course the day before we were due to run.

To my surprise, seeing all the colourful pictures on social media, I could not believe how much powder paint you actually got covered in. What had we got ourselves into!

We hit lucky with the weather and the sun certainly had his hat on for most of the day, although it didn’t matter much since we had to run through a pit of foam and were soaked right through!

I thought I would share with you my highlight of the day. When we tackled one of the very last obstacles, our Apprentice Manager, Fiona Jack, and son to the Director, Tom, raced over the obstacle with pure determination to beat one another! This was fascinating to watch as the most exercise I have seen Fiona do is walking to the kettle for her fix of caffeine; she was like lighting bolting across the inflatable!

Obviously, Fiona couldn’t out run rugby player Tom, but it was amusing to watch her try!

If you still haven’t had a chance to sponsor us yet, just go to all donations are greatly appreciated.

Thanks for all your support.

HG Team

Emma Hall


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Colour Me Happy! 14 Jul 2015

Every year Hospitality Guaranteed have raised funds for a chosen charity. Last year we dedicated our time to raise funds for the Great North Air Ambulance Service, by completing a gruelling triathlon, raising an amazing ­£504.75!

This year our team has doubled in size and we have more determination to beat last year’s target, we aim to raise at least £1000 for another local charity, one which is very close to our hearts; The Liam Britton Foundation. The aim of the foundation is to raise awareness of Depression and related mental illness in young people, with emphasis on the importance of early diagnosis and the symptoms and treatment of these conditions.

How will we do this? On Sunday 19th July our team will participate in the ColorObstacleRush, in Newcastle, consisting of a 5k colour powdered run with a variety of obstacles along the way, including giant inflatable slides, bouncy castles, foam, climbing nets and plenty of surprises along the way- what have we gotten ourselves in for!

To help us achieve £1000 we’re asking you for your help. Any donation would be a greatly appreciated to help the charity and supported families. To donate, please go to

Emma Hall


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Newcastle. Heart of the North 15 Jun 2015

As the latest members of the HGteam Natalie and I went on our first road trip, and where better to start than the heart of the North? Newcastle has lots to offer! With so many new hotels, restaurants, bars, great shopping and leisure experiences why go anywhere else?

Our mission was to go and visit some of the IHG branded hotels. What do you think of when you hear ‘Holiday Inn’? Do you think modern or spacious? On our tour we were able to visit the Holiday Inn properties in Jesmond, Gosforth Park and also the Express in central Newcastle. We both love what they’ve done with the new IHG image; spacious, open planned, a breath of fresh air.

Holiday Inn Gosforth is currently having areas of the hotel refurbished, the new unique layout of the hotel aims to provide space for work or leisure, ideal for both business travellers and leisure guests. The general manager took time to come and talk with us and it was clear that he and his team were excited about their plans for the future.

All guests look for something unique when staying in hotels and Holiday Inn Jesmond had the one for me! Fratello’s Italian restaurant has a display of pressed olive oil in the room, the space is open and airy with stone flooring and open wood burning pizza ovens giving an authentic Italian feel.

Surrounded by local bars and shops the Holiday Inn Express is in a great location! The city centre venue, just off the Boulevard leading to St James’s Park, has had some of the rooms recently refurbished with more following shortly. They have a nice modern feel to them with light colours.

Now for something a bit different… Hotel Indigo. With a focus on the surrounding local neighbourhood, Indigo hotels are designed to portray the local ethos. I was expecting something different to your standard reception and lounge area, and I was not disappointed! Newcastle’s hotel Indigo utilises and celebrates the areas culture within the décor, wall paper and modern prints depicting the Tyne Bridge, Castle and Grainger Streets neoclassical architecture. The Marco Pierre White restaurant is also well known within the town and is a popular venue for events. I am told the food is fantastic...maybe we will get the chance to taste on the next visit!

The trip was an eye opener covering all the IHG brands in the area, we didn’t realise how different they would all be, great locations and well looked after by all the staff who met us and showed us around the properties.

Jade Roberts


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If any of you remember our blog from last year, ordering a cake turned out to be more difficult than we actually thought; we nearly had two! Thankfully, we were more organised this year. We ordered one chocolate cake, two balloons and some candles to help us celebrate 9 years of Hospitality Guaranteed.

How fast this past year has gone….

We wanted to share with you a few updates that have happened over the past 12months:

  • We have grown from a team of 8 to 16! With the view of growing to 20 by the end of 2015.
  • We have developed flexible packages (self, part and full- managed) so we can meet all our clients requirements- we understand not one fits all!
  • We have continued to have a strong growth year on year.
  • Our client base has grown significantly, meeting some brilliant new faces.
  • We raised £500 for Great North Air Ambulance and this year have chosen a target of £1000 to be raised for a local charity, The Liam Britton Foundation.
  • Our team have continued to expand their knowledge on venues and hotels, visiting many sites, and having suppliers come to our offices.
  • We have launched Event Stop, which has attracted the attention of many large event organisers- the perfect solution to save time and money that enables you to develop an event webpage to host delegate registrations and post event information.

As always, we have continuously updated our bespoke systems based on client and supplier feedback, and continued to better ourselves.

How can we possibility top this in the next year? We believe our team is stronger, our systems are better, and our positive attitude along with the help of all our fantastic clients and suppliers will help us achieve the goals and targets we have set for 2015/2016! 

Emma Hall