Based on 365 reviews our customers rate us 9.5/10.

Reviews and ratings by Customers 25th March 2021

Call the HG experts on 0344 822 3227




  • Image 3.png

Colour Me Happy! 14 Jul 2015

Every year Hospitality Guaranteed have raised funds for a chosen charity. Last year we dedicated our time to raise funds for the Great North Air Ambulance Service, by completing a gruelling triathlon, raising an amazing ­£504.75!

This year our team has doubled in size and we have more determination to beat last year’s target, we aim to raise at least £1000 for another local charity, one which is very close to our hearts; The Liam Britton Foundation. The aim of the foundation is to raise awareness of Depression and related mental illness in young people, with emphasis on the importance of early diagnosis and the symptoms and treatment of these conditions.

How will we do this? On Sunday 19th July our team will participate in the ColorObstacleRush, in Newcastle, consisting of a 5k colour powdered run with a variety of obstacles along the way, including giant inflatable slides, bouncy castles, foam, climbing nets and plenty of surprises along the way- what have we gotten ourselves in for!

To help us achieve £1000 we’re asking you for your help. Any donation would be a greatly appreciated to help the charity and supported families. To donate, please go to

Emma Hall


  • jade image.png

Newcastle. Heart of the North 15 Jun 2015

As the latest members of the HGteam Natalie and I went on our first road trip, and where better to start than the heart of the North? Newcastle has lots to offer! With so many new hotels, restaurants, bars, great shopping and leisure experiences why go anywhere else?

Our mission was to go and visit some of the IHG branded hotels. What do you think of when you hear ‘Holiday Inn’? Do you think modern or spacious? On our tour we were able to visit the Holiday Inn properties in Jesmond, Gosforth Park and also the Express in central Newcastle. We both love what they’ve done with the new IHG image; spacious, open planned, a breath of fresh air.

Holiday Inn Gosforth is currently having areas of the hotel refurbished, the new unique layout of the hotel aims to provide space for work or leisure, ideal for both business travellers and leisure guests. The general manager took time to come and talk with us and it was clear that he and his team were excited about their plans for the future.

All guests look for something unique when staying in hotels and Holiday Inn Jesmond had the one for me! Fratello’s Italian restaurant has a display of pressed olive oil in the room, the space is open and airy with stone flooring and open wood burning pizza ovens giving an authentic Italian feel.

Surrounded by local bars and shops the Holiday Inn Express is in a great location! The city centre venue, just off the Boulevard leading to St James’s Park, has had some of the rooms recently refurbished with more following shortly. They have a nice modern feel to them with light colours.

Now for something a bit different… Hotel Indigo. With a focus on the surrounding local neighbourhood, Indigo hotels are designed to portray the local ethos. I was expecting something different to your standard reception and lounge area, and I was not disappointed! Newcastle’s hotel Indigo utilises and celebrates the areas culture within the décor, wall paper and modern prints depicting the Tyne Bridge, Castle and Grainger Streets neoclassical architecture. The Marco Pierre White restaurant is also well known within the town and is a popular venue for events. I am told the food is fantastic...maybe we will get the chance to taste on the next visit!

The trip was an eye opener covering all the IHG brands in the area, we didn’t realise how different they would all be, great locations and well looked after by all the staff who met us and showed us around the properties.

Jade Roberts


  • 9 years image.png


If any of you remember our blog from last year, ordering a cake turned out to be more difficult than we actually thought; we nearly had two! Thankfully, we were more organised this year. We ordered one chocolate cake, two balloons and some candles to help us celebrate 9 years of Hospitality Guaranteed.

How fast this past year has gone….

We wanted to share with you a few updates that have happened over the past 12months:

  • We have grown from a team of 8 to 16! With the view of growing to 20 by the end of 2015.
  • We have developed flexible packages (self, part and full- managed) so we can meet all our clients requirements- we understand not one fits all!
  • We have continued to have a strong growth year on year.
  • Our client base has grown significantly, meeting some brilliant new faces.
  • We raised £500 for Great North Air Ambulance and this year have chosen a target of £1000 to be raised for a local charity, The Liam Britton Foundation.
  • Our team have continued to expand their knowledge on venues and hotels, visiting many sites, and having suppliers come to our offices.
  • We have launched Event Stop, which has attracted the attention of many large event organisers- the perfect solution to save time and money that enables you to develop an event webpage to host delegate registrations and post event information.

As always, we have continuously updated our bespoke systems based on client and supplier feedback, and continued to better ourselves.

How can we possibility top this in the next year? We believe our team is stronger, our systems are better, and our positive attitude along with the help of all our fantastic clients and suppliers will help us achieve the goals and targets we have set for 2015/2016! 

Emma Hall


  • 10435096_672380109534370_6016958895576167273_n.png

‘But I would walk 500 miles, And I would walk 500 more…’ 20 Mar 2015

Actually, I didn’t walk 500 miles, but I near enough drove 500 miles, or rather 300 or so to glorious Glasgow! Zoe and I, from the Hospitality Guaranteed team, visited Scotland to discover Glasgow as a key location for conference, meeting and events. We started our excursion boarding a Discover Scotland Tour Bus, which was very authentic with the tour guy being Scottish born and bred, wearing a tartan kilt. The tour bus took us, from the Crowne Plaza Glasgow, on a lovely scenic route to Clachan Inn, which he described to us as being one of Scotland’s oldest ‘pubs’. Situated in the picturesque village of St. John’s Town of Dalry, we enjoyed some traditional pub grub, sipping real ale and craft beer by the log fire.

We then departed onto the Glengoyne Whisky Distillery, home to the slowest distillation process in Scotland. Even if you aren’t a true whisky fan (bonus if you are), the experience is unforgettable. It was interesting to see how six years are spent preparing the perfect oak casks before they even receive their first drop of spirit, making you realise why people appreciate Whisky- it really is worth the wait. We were told how the barley is dried by air, not peat, which means it doesn’t have a smokey flavour to the Whisky. After smelling the fumes through the fermentation process from the barley to the beer and finally distilling into the spirit, we were ready to sample some matured whisky. We tried 12, 18 and 21 year old whisky, complemented by a variety of chocolates before returning back to the hotel.

Located on the River Clyde, the Crowne Plaza Glasgow is set in the hub of an exciting entertainment and media area. The hotel isn’t far from Glasgow Airport and offers direct access to the SECC, Scottish Exhibition and Conference Centre, and is adjacent to the SSE Hydro. It’s the perfect location with conference resources onsite as well as surrounding facilities, giving you flexibility and something more unique. I especially like the panoramic views from the 15th floor, although heights don’t agree with me, the five second glimpse I managed to take was breath-taking.

We had pre-dinner cocktails and canapes in the Mezz Bar, which is situated above the restaurant and has access to the conference suites. The conference and meeting facilities are quite detached from the hotel, giving the sense of exclusivity, and if a large event was taking place, guests in the bedrooms are really remote and wouldn’t hear a thing. The function space is very diverse in the hotel being able to cater for up to 800 delegates in their largest suite, Argyll, as well as offering informal meeting space ideal for smaller functions.

Dinner was served in the relaxing atmosphere of the Mariner restaurant, surrounded by waves, which patterned the surrounding windows, to give the feeling of being close to the river. The restaurant is very much open plan so it could be packed full of people, but not seem like it is. The food was amazing! I especially enjoyed dessert- sticky toffee pudding!

The staff at the hotel were very helpful and polite from the moment we checked in. I would particularly like to mention the staff on reception when checking in as they left no stone unturned, answering questions before I had even asked them. I knew exactly where breakfast was served and at what times, I knew I had wifi and how to access it, and they even told me about the ‘special lift’. This is the lift to the far right of the reception desk and has a window where you can watch yourself climb each floor!

Now I’m sure you’re all wondering; how was my night’s sleep? To be honest, I never struggle getting a decent night’s sleep and I often find I have a better sleep when I stop in hotels, feeling more relaxed and chilled out. I love Crowne Plaza beds. They are so comfy and you get this little box that has a sleep spray for your pillow and a roll on for your pulse points to help you sleep- it sure is the little touches that make the biggest difference. I tend to say this all the time, however it just makes you feel more thought of and taken care of, especially if you’re a lone traveller.

Overall, Zoe and I had a brilliant weekend and really enjoyed experiencing Glasgow from a corporate perspective. Zoe took some amazing pictures and we would definitely recommend the hotel based on its key location and its onsite facilities being so flexible. Just to top it off, for corporate travellers there is also a gym and spa at the hotel!

Emma Hall


  • val 2.png

We Love Your Loyalty! 13 Feb 2015

Isn't it great when you get something back out of the hard work you put in to making your conference, meetings and events the best they can be?

Now, since it's coming to Valentine's weekend, we are kind of getting in the mood here at Hospitality Guaranteed and some of our cheesy romantic sides are bursting to surface. So we thought we would write you a little poem to show how much we value your loyalty and business...

Roses are red, Violets are blue, Don't miss out, Our loyalty's here for you!

Even though it maybe extremely cheesy, it's our way of saying we appreciate it's the little extras that can make a big difference. That's why we want to tell you about our fantastic loyalty scheme that gives a little back for those who deserve it.

Here's how it works: for every enquiry booked via Conference Stop over £1000* you can collect points, which can be transferred into valuable shopping vouchers.

And don't worry, if you're already involved in our loyalty scheme, we still have something for you too: increase your points by recommending your friends or colleagues, and when your recommendation books an event, which is confirmed over £1000, you will collect the additional points.

Again, your points can be redeemed as shopping vouchers either for yourself, used as a staff prize or as a donation to your chosen charity.

Click here to find out more about our loyalty scheme. What are you waiting for, don't miss out for much longer!

Emma Hall