Based on 365 reviews our customers rate us 9.5/10.

Reviews and ratings by Customers 25th March 2021

Call the HG experts on 0344 822 3227




  • Client Event Collage.png

Hospitality Guaranteed Annual Client Event 2016, in Partnership with Crathorne Hall 14 Apr 2016

As we continue to develop the HGOneStop brand and online solutions, there isn't a better time to shout about our achievements and tell our clients all about the new services we have to offer. We teamed up with Crathorne Hall to host our annual client event, on the 31st March 2016, in-line with the launch of EventStop and its self-managed service. EventStop is our brand new online solution to help save you time, money and your sanity!

We had exciting plans for the evening consisting of welcoming pre-drinks, in the Durham Suite, with a snapshot of EventStop to give our clients a taste of things to come. Following a sneak peak of Eventstop hosts from Crathorne Hall showed guests around the grand 1906 stately hall. Overlooking the Leven Valley, on the edge of the Yorkshire Moors, the hall has played host to politicians, courted royalty and delighted socialites over the decades. The hotel has six very flexible meeting rooms and 37 bedrooms, of which 17 have recently been newly refurbished. Lets not forget their 2 AA Rosettes Restaurant, The Leven, which occupies the old dining room of Crathorne Hall, giving you a sense of the property's history with its wooden panelling, gold gilt ceilings and large windows.

After the show we decided to shake things up a little experiencing a cocktail/mocktail making class from the in-house team at Crathorne Hall, in the Cumbria Suite. This was a great ice-breaker and really got our guests having some fun. It worked extremely well for those staying over who were able to drink; and non-alcoholic cocktails were made by clients driving home. Definitely a team building experience with a difference for any offsite meetings, which doesn't have to result in your delegates being intoxicated.

Lastly, we ended the evening with a delicious 3-course meal in the Yorkshire Suite and departed with Hospitality Guaranteed goodie bags. Within the goodie bags we provided guests with additional information on some of the key features EventStop has to offer...

EventStop enables you to:

  • Source the perfect venue
  • Setup an event webpage providing delegates with immediate and direct access to information
  • Access the event dashboard to manage event logistics, spend and revenue - all in one place!
  • Save valuable time with instant reporting at the touch of a button
  • Enjoy rich functionality whether collating delegate information, dinner menu or seminar options

Did all of the above appeal to you? Are you an event organiser looking for new innovative solutions to help save you valuable time? If so, then EventStop is for you! It's quick and easy to use to set up your events and will help make cost savings through its simple registration and booking process.

Get in touch for more information by emailing

Emma Hall


  • Going EGG-stra Mile.png

Going the EGG-stra Mile 21 Mar 2016

Our Conference Team always aims to go that EGG-stra mile for our clients. We have put together some crackin' example of how our team have helped clients save valuable time and money, along with useful hints and tips of how we can help you go that EGG-stra mile on your next meeting, conference or event.

1. Negotiate rates and added value. We never take the first price to be the best price. We re-negotiate rates to meet your specific budgets and we try our best to gain added value where possible, such as:

  • Complimentary bacon rolls/ pastries on arrival
  • Complimentary bedroom upgrades
  • Room hire savings
  • Reduced day delegate rates
  • Reduced minimum numbers

2. Dedicated point of contact from one of our experts at Hospitality Guaranteed. With background, knowledge and experience in the Hospitality industry, all our staff are trained to give you advice and support with your bookings. We are available on the other end of the phone or via email and are here to help!

3. We identify offers that are relevant to you. Knowing our customers is key to providing excellent customer service! We will send you tailored offers specific to key locations you book, for example:

  • 1 in 10 go FREE
  • Seasonal offers with reduced rates
  • Reduced DDR and room hire prices
  • Reduced bedroom rates on group bookings
  • Added value back on your events to spend on your next booking

4. Know your important factors. If you know what is most important for your event, for example, free car parking for all your delegates, we can meet your requirements with the perfect venue suitable for what you are looking for.

5. Venue site visits. We can book site visits on your behalf so you can visualise your event and gain a better understanding of the room size, type of venue and the facilities available to you.

6. Management system. Need somewhere to store all your enquiries and documentation, from start to finish and can be accessed 24/7 from home, word or when you're out on the road? Take advantage of our bespoke online management solution that will help manage and organise your bookings.

Emma Hall


  • geor blog1.png

Mercure George Washington Hotel 10 Mar 2016

Situated 15minutes from Newcastle, Sunderland and Durham, and only 15 minutes from Newcastle Airport, the Mercure George Washington Hotel is at the heart of three Northern cities. It’s in the perfect location for travellers visiting the North East whether for business or leisure. Boasting an 18-hole championship golf course with a new floodlit 16 bay driving range and state-of-the-art gym, spa and beauty facilities, with 103 bedrooms and four meeting rooms, the hotel has plenty to offer.

Why not indulge in some traditional afternoon tea with a twist, with freshly made sandwiches and savoury scones, and compliment your treats with a bottle of Prosecco or tea and coffee at your choice? The newly extended and spacious restaurant has a light and airy feel with floods of natural daylight, overlooking views of the golf course through floor to ceiling windows. Boasting a stylish bar and lounge area adjacent to the restaurant providing a truly exclusive venue for weddings or private dining, giving guests privacy and flexibility. 

From a 20 delegate boardroom, in the Kennedy Suite, up to 200 theatre style in the Clinton Suite, the Mercure George Washington Hotel can accommodate for your specific meeting or event requirements. There is also a stone bake pizza oven in the patio area overlooking the golf course, which is perfect for summer meetings with a difference.

In addition, the hotel has also recently launched its new Carter and Fitch restaurant and bar area, at the front of the hotel, to seat up to 60 covers at a time, with more room available on the outside terrace. Carter and Fitch serve a variety of fresh and seasonal dishes including pizzas, steaks and burgers, with ingredients all locally sourced. The new area can also be used for any meetings if requested.

The hotel is very flexible with the ability to incorporate golf into corporate packages and tailor to your requirements where possible. Check out our images of the afternoon tea experience on our Facebook page:

Ema Hall


  • blog mac.png

Macmillan Coffee Morning 05 Oct 2015

On Friday 25th September, the HG team took part in the world's biggest coffee morning- Macmillan Coffee Morning!

It's one of Macmillan's largest fundraising events for people facing cancer, with 2.5 million people in the UK living with cancer, we want to b there for them all and support where we can.

The first ever Coffee Morning happened back in 1990, with a simple idea and a small affair; people gathered for coffee and donated the cost of their cuppa to Macmillan.

The idea has grown and advanced over the years, people sharing ideas and concepts, now making the event the Biggest Coffee Morning in the UK, by not only having coffee and nibbles, but baking and cooking till your hearts content.

We've got some pretty decent backers here at HG if I do say so myself. See for yourself on our 'Meet the Team' page- click here.

The Nutella cheesecake was definitely my favourite from the day, although we all did a great job and there was some surprise bakers that came out of the woodwork!

With 14 of us in the office, we managed to raise an amazing £80.39 and probably gained a few extra pounds between us- all for a fantastic cause!

A big well done to the HG Team for your efforts and participation.

Watch this space for our next charity event coming soon...

Emma Hall


  • Charity run.png

Saying a BIG 'Thank You' 04 Aug 2015

The Hospitality Guaranteed team would like to say a very big ‘Thank You’ to all who sponsored us to partake in a 5k colour powdered run with a variety of 9 obstacles along the way…

We have raised an incredible £505.00 so far and we aren’t stopping just yet. We are still receiving donations and we have some great ideas hidden up our sleeves to reach our target of £1000, by the end of April 2016.

The ColorRushRun took place at Newcastle Racecourse on Sunday 19th July; however, the event was spread over both Saturday 18th and Sunday 19th. This meant some runners had already completed the obstacle course the day before we were due to run.

To my surprise, seeing all the colourful pictures on social media, I could not believe how much powder paint you actually got covered in. What had we got ourselves into!

We hit lucky with the weather and the sun certainly had his hat on for most of the day, although it didn’t matter much since we had to run through a pit of foam and were soaked right through!

I thought I would share with you my highlight of the day. When we tackled one of the very last obstacles, our Apprentice Manager, Fiona Jack, and son to the Director, Tom, raced over the obstacle with pure determination to beat one another! This was fascinating to watch as the most exercise I have seen Fiona do is walking to the kettle for her fix of caffeine; she was like lighting bolting across the inflatable!

Obviously, Fiona couldn’t out run rugby player Tom, but it was amusing to watch her try!

If you still haven’t had a chance to sponsor us yet, just go to all donations are greatly appreciated.

Thanks for all your support.

HG Team

Emma Hall