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Reviews and ratings by Customersure 16th September 2019

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North East Business Awards 2014 10 Apr 2014

Everyone at Hospitality Guaranteed was thrilled to have been a finalist at this year’s North East Business Awards, Teesside region. Shortlisted in the Internet and ICT category for our bespoke online system Conference Stop, the award recognises companies that have used web technology, including ICT, e-commerce and e-business, to enhance their business.

The awards are a celebration of North East business and hundreds of business leaders packed Teesside University’s Olympia Building for the black tie event, which shone the spotlight on the best of business in the region. 

The event which included; drinks reception, three course dinner, guest speaker Journalist and broadcaster Julia Hartley followed by the much anticipated awards. It was a fantastic event and we were extremely impressed by the service, venue and atmosphere throughout the whole evening.

Bring on next year!

Sam Burrett


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Experience DeVere Oulton Hall 06 Mar 2014

De Vere Oulton Hall’s sweeping driveway leads to the impressive entrance where I was met by the beaming smile of the concierge; something I was highly glad to see as the rain was pouring and I wanted to make a quick dash into the hotel.

I had heard that the hotel had recently joined Maiden Voyage and undergone training to meet the requirements so I had high expectations for this visit; the hotel did not disappoint.

Maiden Voyage hotels are personally inspected by a female representative and have to meet strict requirements to be recommended; as minimum properties must have 24 hour manned reception, a well-lit entrance and secure rooms with at least two independent locks. They also like those added extras which make your stay extra special, such as quality toiletries, a selection of ladies magazines, removable coat hangers and proper hairdryers; which I was glad to hear about as I hate the push button models you often see in hotels! It ensures that the hotel lives and breathes female friendly ethics; security and awareness are the key factors which are considered. As a regular lone female traveller I felt this was a fantastic selling point for the hotel and something I will always consider when looking for hotels in the future.

I was lucky enough to be allocated one of their new concept rooms, Chambre Unique, this was beautifully light in décor and had some great little extras including a Starbucks coffee machine; as a coffee lover I thought this was a great touch and a vast improvement on the normal coffee offering in many hotels.

My early arrival at the hotel meant I had time to use the spa where I treated myself to the ESPA facial; this was customised to my skin and was fantastic. I followed this by relaxing in the pool, the chill out music and ever changing lighting made this a fantastic place to unwind. 

Located just 20 minutes from Leeds this hotel is perfect for both leisure breaks and corporate stays.

Sam Burrett


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A visit to Hotel Indigo Kensington 14 Feb 2014

Visiting venues across the UK enables us to have a knowledgeable team who recommend and give advice based on first hand personal experience. Our blog is a great way for us to share those individual touches...

Arriving at Earls Court tube station, eager to reach my hotel, I feel relieved when my Satnav tells me I just have a few minutes’ walk to the Hotel Indigo Kensington. This boutique style hotel is tucked away in the heart of the Royal Borough of Kensington and Chelsea and is surrounded by nearby restaurants.

I look up at Hotel Indigo as it blends into the rich heritage of the neighbourhood giving a sense of Victorian nostalgia, and as I walk through to the grand entrance hall it’s as if I've stepped back in time. The different communities brought together in Earl’s Court location are reflected heavily in the bedroom decor as they have a bright, quirky and modern theme all of which add to the unique style of the hotel.

As the night draws in and the soft fluffiness of the bed pillows hug around my head I know I will enjoy a good night sleep after familiarising myself with the complimentary Aveda products. I didn’t think there was anything else I needed until hot chocolate was brought to me in a flask with a Beatrix Potter book making my night complete. Having stayed in many hotels before, the extra little touches like the sweet smell of chocolate rising from my flask and the hardback feel of a traditional English novel in my hands at bedtime makes, a massive difference.

I always look forward to a hotel breakfast, it’s the one time you always forget you are on a diet and this one did not disappoint. Again it was the unique touches which added to the experience such as the newspaper style menu. I decided to resist the chocolate and vanilla waffles although they did look amazing and went for the eggs benedict instead.

The Hotel Indigo Kensington has left a lasting impression and I would recommend this hotel to anyone wanting a one off corporate stay or a trip away with the family.

Emma Hall


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New Year, New members, A new us! 07 Jan 2014

Hospitality Guaranteed welcomes new members to our growing team as 2014 has crept upon us. Launching HG One Stop in December last year has increased our need for a larger team of experts in Conference and Events Co-ordination, Sales, and Group Accommodation. We would like to welcome Emma Hall, Rachael Fothergill and Julie Jordan to Hospitality Guaranteed.

Emma Hall started with us at the beginning of December as our Sale Executive. Graduating from Northumbria University in June with a (BA) Honours in Journalism and English Literature, Emma has a energetic personality and fits in perfectly with the team.

Before graduating, Emma worked for Tesco Bank General Insurance selling products such as car insurance and has previous sales history working in retail.

She is eager to start the New Year with a bang and make a strong impression at Hospitality Guaranteed.

Alongside working, Emma enjoys spending time either in her Onesie watching as many films as possible or taking her 3 year-old nephew ice skating, re-living her childhood days.

Sam Burrett


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Christmas is Coming 12 Dec 2013

With Christmas just around the corner many companies are starting to slow down before their Christmas break – not us at Hospitality Guaranteed! December has been a busy and exciting month which included the launch of our new website, HG One Stop, with great success.

We have two new employees who have joined our expanding team; Emma Hall has taken on the role of Sales Executive and Rachael Fothergill joins our Conference and Events team, we will catch up with them in future blogs and they can fully introduce themselves.

This week the team attended the Independent Venue Showcase at Weetwood Hall, where a range of Independent Venues from across the UK were represented on the evening including country house estates such as Coniston Hall in North Yorkshire, 5 star Rockliffe Hall Hotel in County Durham, large conference centres such as Telford International centre, Robinson Collage in Cambridge and unusual venues such as Newbury Racecourse and Millbrook Venues; this was a great opportunity for the HG team to meet existing and new suppliers  while enjoying some festive fun with warm spiced Pimms and Christmas canapés.

Our Christmas goody drops have started and we couldn't miss the opportunity to dress Fiona in another festive outfit! As last year’s Christmas pudding outfit was enjoyed by all this year we felt a new costume was needed; introducing Frosty the Snowman and her great dancing skills.

We would like to thank everyone for all their support in 2013 and look forward to working with you again in 2014; watch this space for future HG news and updates.

Merry Christmas from all the team at Hospitality Guaranteed.

For all accommodation or conference enquiries over the Christmas period please email and for apprentice queries.

Sam Burrett