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Reviews and ratings by Customersure 15th July 2019

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Successful apprenticeship leads to full time role 07 Feb 2017

Renata Stiklinskaite has been appointed as a Full-Time Learner Programme Administrator, following the successful completion of an apprenticeship at Hospitality Guaranteed.

Renata’s new role entails: handling customer enquiries, day-to-day administration and supporting the wider Apprentice team.

Renata, joined the company’s specialist Apprentice team, which works in conjunction with Apprentice Stop in 2016, to undertake a Business Administration Level 2 apprenticeships through Hartlepool College of Further Education

Her apprenticeship included assisting the team in sourcing accommodation and training facilities for companies throughout the UK, and managing hotel bookings for residential training courses.

Commenting on her new role, Renata Stiklinskaite said: “I am delighted to have been given this full-time role within the Apprentice Team; they are all very experienced and supportive.

“I have learned so much in my time at Hospitality Guaranteed and by working with industry experts, I am confident that I will continue to do so.”

Sam Roberts


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Another Great Year at Hospitality Guaranteed… 23 Jan 2017

Happy 2017 everybody! We all hope you had a great Christmas and New Year.

To celebrate 2016, we’re excited to share our Hospitality Guaranteed Year in Review – find fun facts and stats about our work over the past year:

In 2016….

  • We have grown from a team of 16, to a team of 18!
  • We raised a total of £640.00 for the James Connaughton Respite Centre
  • Renata completed her apprenticeship, and became a full-time member of the apprentice team
  • Over 26,000 delegates attended conferences in the UK and throughout Europe
  • 148,201 bed nights were booked for accommodation and residential apprentice programmes
  • 2664 venues are now registered on HG OneStop


What are we looking forward to in 2017? …

  • Launch of our new online event registration solution- EventStop

            Save Time - Create your event in less than 10 minutes with a simple to use booking system.

            Save Money – Cost effective solution that supports you to generate increased revenue through ticket sales via the online payment solution.

            Take Control – Brand and create your own web page and emails and export delegate registrations at the touch of a button.

  • Aim to raise £5000.00 for local charity Daisy Chain
  • New system developments: AccommodationStop and ApprenticeStop to be mobile enabled

Jade Roberts


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Hospitality Guaranteed Annual Client Event 2016, in Partnership with Crathorne Hall 14 Apr 2016

As we continue to develop the HGOneStop brand and online solutions, there isn't a better time to shout about our achievements and tell our clients all about the new services we have to offer. We teamed up with Crathorne Hall to host our annual client event, on the 31st March 2016, in-line with the launch of EventStop and its self-managed service. EventStop is our brand new online solution to help save you time, money and your sanity!

We had exciting plans for the evening consisting of welcoming pre-drinks, in the Durham Suite, with a snapshot of EventStop to give our clients a taste of things to come. Following a sneak peak of Eventstop hosts from Crathorne Hall showed guests around the grand 1906 stately hall. Overlooking the Leven Valley, on the edge of the Yorkshire Moors, the hall has played host to politicians, courted royalty and delighted socialites over the decades. The hotel has six very flexible meeting rooms and 37 bedrooms, of which 17 have recently been newly refurbished. Lets not forget their 2 AA Rosettes Restaurant, The Leven, which occupies the old dining room of Crathorne Hall, giving you a sense of the property's history with its wooden panelling, gold gilt ceilings and large windows.

After the show we decided to shake things up a little experiencing a cocktail/mocktail making class from the in-house team at Crathorne Hall, in the Cumbria Suite. This was a great ice-breaker and really got our guests having some fun. It worked extremely well for those staying over who were able to drink; and non-alcoholic cocktails were made by clients driving home. Definitely a team building experience with a difference for any offsite meetings, which doesn't have to result in your delegates being intoxicated.

Lastly, we ended the evening with a delicious 3-course meal in the Yorkshire Suite and departed with Hospitality Guaranteed goodie bags. Within the goodie bags we provided guests with additional information on some of the key features EventStop has to offer...

EventStop enables you to:

  • Source the perfect venue
  • Setup an event webpage providing delegates with immediate and direct access to information
  • Access the event dashboard to manage event logistics, spend and revenue - all in one place!
  • Save valuable time with instant reporting at the touch of a button
  • Enjoy rich functionality whether collating delegate information, dinner menu or seminar options

Did all of the above appeal to you? Are you an event organiser looking for new innovative solutions to help save you valuable time? If so, then EventStop is for you! It's quick and easy to use to set up your events and will help make cost savings through its simple registration and booking process.

Get in touch for more information by emailing

Emma Hall


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Going the EGG-stra Mile 21 Mar 2016

Our Conference Team always aims to go that EGG-stra mile for our clients. We have put together some crackin' example of how our team have helped clients save valuable time and money, along with useful hints and tips of how we can help you go that EGG-stra mile on your next meeting, conference or event.

1. Negotiate rates and added value. We never take the first price to be the best price. We re-negotiate rates to meet your specific budgets and we try our best to gain added value where possible, such as:

  • Complimentary bacon rolls/ pastries on arrival
  • Complimentary bedroom upgrades
  • Room hire savings
  • Reduced day delegate rates
  • Reduced minimum numbers

2. Dedicated point of contact from one of our experts at Hospitality Guaranteed. With background, knowledge and experience in the Hospitality industry, all our staff are trained to give you advice and support with your bookings. We are available on the other end of the phone or via email and are here to help!

3. We identify offers that are relevant to you. Knowing our customers is key to providing excellent customer service! We will send you tailored offers specific to key locations you book, for example:

  • 1 in 10 go FREE
  • Seasonal offers with reduced rates
  • Reduced DDR and room hire prices
  • Reduced bedroom rates on group bookings
  • Added value back on your events to spend on your next booking

4. Know your important factors. If you know what is most important for your event, for example, free car parking for all your delegates, we can meet your requirements with the perfect venue suitable for what you are looking for.

5. Venue site visits. We can book site visits on your behalf so you can visualise your event and gain a better understanding of the room size, type of venue and the facilities available to you.

6. Management system. Need somewhere to store all your enquiries and documentation, from start to finish and can be accessed 24/7 from home, word or when you're out on the road? Take advantage of our bespoke online management solution that will help manage and organise your bookings.

Emma Hall


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Mercure George Washington Hotel 10 Mar 2016

Situated 15minutes from Newcastle, Sunderland and Durham, and only 15 minutes from Newcastle Airport, the Mercure George Washington Hotel is at the heart of three Northern cities. It’s in the perfect location for travellers visiting the North East whether for business or leisure. Boasting an 18-hole championship golf course with a new floodlit 16 bay driving range and state-of-the-art gym, spa and beauty facilities, with 103 bedrooms and four meeting rooms, the hotel has plenty to offer.

Why not indulge in some traditional afternoon tea with a twist, with freshly made sandwiches and savoury scones, and compliment your treats with a bottle of Prosecco or tea and coffee at your choice? The newly extended and spacious restaurant has a light and airy feel with floods of natural daylight, overlooking views of the golf course through floor to ceiling windows. Boasting a stylish bar and lounge area adjacent to the restaurant providing a truly exclusive venue for weddings or private dining, giving guests privacy and flexibility. 

From a 20 delegate boardroom, in the Kennedy Suite, up to 200 theatre style in the Clinton Suite, the Mercure George Washington Hotel can accommodate for your specific meeting or event requirements. There is also a stone bake pizza oven in the patio area overlooking the golf course, which is perfect for summer meetings with a difference.

In addition, the hotel has also recently launched its new Carter and Fitch restaurant and bar area, at the front of the hotel, to seat up to 60 covers at a time, with more room available on the outside terrace. Carter and Fitch serve a variety of fresh and seasonal dishes including pizzas, steaks and burgers, with ingredients all locally sourced. The new area can also be used for any meetings if requested.

The hotel is very flexible with the ability to incorporate golf into corporate packages and tailor to your requirements where possible. Check out our images of the afternoon tea experience on our Facebook page:

Ema Hall