Hg logo

Based on 236 reviews our customers rate us 9.5/10.

Reviews and ratings by Customersure 06th August 2018

Call the HG experts on 0344 822 3227

Meet the Team

  • AmandaAmanda
  • VictoriaVictoria
  • ClaireClaire
  • EamonEamon
  • EmmaEmma
  • LindseyLindsey
  • SarahSarah
  • SharonSharon
  • BenBen
  • JadeJade
  • NatSam
  • JamesJames
  • KarenKaren
  • RenataRenata
  • SharonSharon
  • MichelleMichelle
  • KellyKelly
  • Ugur / LopezUgur / Lopez
  • BeccaBecca
  • Sarah SteedSarah Steed

Amanda

Director

Amanda has over 16 years experience in the hospitality industry, working for various hotel chains such as The Swallow Hotel Group, Thistle Hotels, QMH, IHG and Devere hotels, in Sales and Regional Account Manager roles.

Amanda and Victoria formed Hospitality Guaranteed in June 2006 with the vision to utilise her vast experience and knowledge from a hospitality and customer service background to help support an array of corporate clients with their hotel and venue sourcing needs. That vision is now a reality with an experienced team and established systems helping support clients across the UK & Europe. This vision has led to the development and launch of various bespoke online booking systems including HGoneStop, ConferenceStop, AccommodationStop and most recently EventStop in 2016 all of which work alongside a dedicated team of specialists within HG.

Victoria

Director

Victoria has a BSc in Business Information Systems and a background in Sales and Marketing. Victoria worked for a division of Kerry Foods in Alberta Canada as Marketing Executive before returning to the UK in 2002 to work for Swallow Hotels and later Devere hotels. It was here that Victoria met her friend and now business partner Amanda Jackson, the pair hit it off and formed Hospitality Guaranteed in joint partnership in June 2006.

Amanda and Victoria are passionate about delivering unsurpassed customer service and are always looking for innovative ideas to improve service, processes and technology. It is this passion that has led to building a dedicated team and bespoke and innovative online solutions that our customers can rely on and trust.

Claire

Accounts Assistant

What I do:
I work in the accounts department part-time to ensure it runs effectively and efficiently. I do this by helping out chasing payments, collecting data, reconciling and overall helping out where I can.

How long I've done it for:
I have worked at Hospitality Guaranteed for since May 2014. Previously I spent almost 10 years in an admin/accounts role in the construction industry.

Favourite hotel I've ever stayed in:
The best one so far has to be Redworth Hall Hotel which is a four star Jacobean-style manor house hotel near Durham.

Something not many people know about me:
I love baking and often spend Sunday afternoons baking with my 4 year old son. I have also baked and decorated occasion cakes for friends and family, my favourite being a fairy castle for a little girls second birthday.

E-mail address:
claire@hospitalityguaranteed.co.uk

Eamon

Senior Web & Applications Developer

What I do:
I am working at developing new features for the Hospitality Guaranteed website, both to help make things easier internally, and to provide new functionality for clients.

How long I've done it for:
I’ve been at Hospitality Guaranteed since November 2014.

Favourite hotel I've ever stayed in:
Not so much a hotel but a resort, Kuredu - in the Maldives, for my honeymoon, it’s all you can imagine about the picture perfect tropical resort.

Something not many people know about me:
I enjoy walking and running, - I’m not good at sitting still, but mostly I enjoy spending time with my two little girls, who can’t sit still either.

Emma

Sales and Marketing Executive

What I do:
What don’t I do? My job is to shout about Hospitality Guaranteed and let everyone know just how great the company is. To do that I’ve learnt so much about each aspect of the company; I’m like the Jack of all trades! I’ve spent time in all departments: Conference, Accommodation and Apprentice. So whether I spread the word over the phone, via the website, via an e-mail or via social media all communications to new customers comes from me! I get to meet and speak to new people on a daily basis which I love, and I'm very passionate about my job.

How long I've done it for:
I've worked at Hospitality Guaranteed since December 2013. I have previously gained valuable experience working in Sales and Customer Service at Tesco Bank.

Favourite hotel I've ever stayed in:
It’s too hard to choose! One of the team did stay at Hotel Indigo Kensington which sounded amazing and I would love to have a stay there.

Something not many people know about me:
I’m such an outgoing person I tell people pretty much everything there is to know about me. One thing that some people may not know is that I love to ride motorbikes!

E-mail address:
emma@hospitalityguaranteed.co.uk

Lindsey

Accommodation, Conference and Events Co-ordinator

View all staff

What I do:
My role at Hospitality Guaranteed is to book corporate travel for our clients. This includes hotel and rail travel. I also help out the Conference team as and when needed to help ensure we are as efficient as possible and work as a team. Another part of my job is to familiarise myself with preferred venues to recommend a first-hand experience to clients.

How long I've done it for:
I've worked at Hospitality Guaranteed since September 2011 and I have worked previously in the Business Travel sector for over 8 years.

Favourite hotel I've ever stayed in:
The Coniston Hotel in Skipton, the room and view was amazing. I also love the Discovery Bay Hotel in St Lucia.

Something not many people know about me:
I love running and have only recently started, so this year I entered the Great North Run and did it in 2:18.

E-mail address:
lindsey@hospitalityguaranteed.co.uk

Sarah

Accommodation, Conference and Events Manager

What I do:
As Conference and Accommodation Manager I oversee the day to day running of the department and ensure everything is running smoothly and our clients are happy. Customer Service is key and it’s essential that we understand our client’s requirements, negotiate the best rates and added value and always strive to go the extra mile.

How long I've done it for:
I joined the company as Conference Coordinator back in August 2009 when we were just a small team. Over the years we have grown and grown. I’ve always worked in the Hospitality Industry and have a passion for running events.

Favourite hotel I've ever stayed in:
I’ve been lucky to stay in lots of lovely hotels over the years – it’s hard to choose a favourite but my Top 2 would be the ME Hotel in London and Hotel de la Paix in Paris.

Something not many people know about me:
I love to plan, plan, plan! I love planning holidays and city breaks and seeing the sights. I am currently planning a city break to New York next year! My other love is Handbags and shoes so I will ensure my itinerary to NYC includes plenty of time for shopping too!

E-mail address:
sarah@hospitalityguaranteed.co.uk

Sharon

PA to Directors

What I do:
My job role is building relationships with our preferred partners, completing reviews, reports, and obtaining monthly advertising. I also seek out new hotels and venues to work with to meet client’s specific requirements, and ensure their registration profile is complete. Other duties include: reception, helping out with conference and apprentice when required.

How long I've done it for:
I've worked at Hospitality Guaranteed since June 2014. Prior to my current role I worked for an energy company for 11 years within the correspondence department. I gained valuable experience and knowledge working within Customer Services.

Favourite hotel I've ever stayed in:
The best hotel to date I have stayed in was the Hilton Frankfurt Airport in Germany. In the UK I really like Slaley Hall, from the moment you walk in you are treat like royalty and all staff provide an excellent service.

Something not many people know about me:
I’m really chatty and get along with everyone. I love arty crafty things; at the moment I’m into making sweetie cakes, which as you could imagine, goes down really well in the office.

E-mail address:
sharon@hospitalityguaranteed.co.uk

Ben

Accommodation, Conference and Events Co-ordinator

What I do:
ACE Coordinator – Assist in the day to day sourcing of venues and hotels based on client requirements for conferences, accommodation and events (or ACE for short) I pride myself in offering a personal and professional service and believe strongly that customer service is key to ensuring client working relationships are maintained.

How long I've done it for:
Since October 2015, and I must say.... I love it!

Favourite hotel I've ever stayed in:
favourite international hotel - Medina Gardens Hotel Marrakech, Morroco. Favourite domestic hotel - G&V Royal Mile formerly Missoni.

Something not many people know about me:
I am a keen walker and love being either in the Lakes, Brecon Beacons or Scottish Highlands taking in a mountain or two.

E-mail address:
ben@hospitalityguaranteed.co.uk

Jade

Sales and Marketing Assistant

What I do:
I’m the newest sales and marketing assistant, it’s my job to support Emma to introduce HG to as many new companies as we can. Hopefully expanding our client family as we go  Have a question? Ask us! As part of my role I know everything about anything Hospitality Guaranteed. Working with Emma is great, she’s lively, chatty and never short of knowledge – I couldn’t ask for a better colleague.

How long I've done it for:
I have been at Hospitality Guaranteed since May 2015, and boy has it flown! Before HG I worked at Thistle Hotel Middlesbrough (starting as a function waitress and ending as a receptionist) and also coached at my local gymnastics. Tricks of the trade: nothing is too much to balance and you can never be too positive!

Favourite hotel I've ever stayed in:
I have been extremely lucky to have had the opportunity to visit lots of places and stay at the most amazing hotels. The best? By a photo-finish the best experience at a hotel I have had would be the All Star Resort in Orlando.

Something not many people know about me:
I love spending time with my family, especially when we try new things. Scuba Diving with my Dad is one of the best things we have done together and I cannot wait to get back out in the sea! We have already booked next years’ holiday to Egypt and I hope we get the chance to dive the wreck of the SS. Thistlegorm again this coming trip.

E-mail address:
jade@hospitalityguaranteed.co.uk

Natalie

Accommodation, Conference and Events Co-ordinator

What I do:
I work as an ACE co-ordinator on the conference, accommodation and events team.  We do everything from sourcing venues and accommodation to organising and planning events from the beginning to the end.  Although we have to be super organised and always on the ball it’s great to be challenged on a daily basis.  It’s always a pleasure to speak to different customers and venues as all the requirements are so different.

How long I've done it for:
I have worked for Hospitality Guaranteed since May 2015.

Favourite hotel I've ever stayed in:
It would have to be the Sofitel Rome.  It is a beautiful hotel in a great location right near the Spanish steps.

Something not many people know about me:
In my spare time I like to volunteer as an Events Co-ordinator for a local Community group and host events throughout the year including Christmas Markets, Pantomimes and Parades.  I am also very sociable and love spending as much time as possible with my great bunch of family and friends out and about.

E-mail address:
natalie@hospitalityguaranteed.co.uk

James

Business Administration Assistant

What I do:
I’m the friendly upbeat voice that greets you when you call reception! I look after all of the venues that we have on our online system, ensuring that all aspects of their profile are complete. I also search for new venues to match the specification of our clients whenever they request a venue or location. On top of this I also assist the conference team with the accountancy side of things, whenever their events are over.

How long I've done it for:
I have been with Hospitality Guaranteed since March 2016…and it feels as if it was just yesterday!

Favourite hotel I've ever stayed in:
This is a tough one! I would have to go with the Tirana Aqua Park in Egypt, it’s perfection! I also stayed at the Mercure Leeds Parkway too when I came back from holiday…best night’s sleep ever!

Something not many people know about me:
Not many people know I’m a qualified Baristá; who makes a mean latte! I am also a season ticket holder for Hartlepool United and quite fancy myself as a decent little footballer…even if I am big-boned.

E-mail address:
james@hospitalityguaranteed.co.uk

Karen

Finance Manager

What I do:
I am newly responsible for the finance function to ensure it runs smoothly and efficiently. In a successful and expanding company like HG I am working on producing accurate and timely information for the Directors to help them with their future Business Plans.

How long I've done it for:
I've worked at Hospitality Guaranteed since 27th June 2016. I have been employed in Finance all my working life including the last eight years in the hotel trade.

Favourite hotel I've ever stayed in:
With my previous role I was lucky to be able to stay in some lovely hotels around the United Kingdom. However, I have got to say that the Hotel de Banville in Paris has got to be my favourite so far. Only 38 rooms but so luxurious and relaxing

Something not many people know about me:
Where do I start? I guess the thing that most people don’t know about me is my admiration of the great Bard. Fell in love with Shakespeare and Stratford -upon- Avon at about the age of fifteen. It’s still a real treat to be in a theatre watching the RSC perform. So many great quotes: ‘Neither a borrower nor a lender be’ – very apt for Finance!

E-mail address:
karen@hospitalityguaranteed.co.uk

Renata

Learner Programme Administrator

What I do:
I am an Apprentice to Hospitality Guaranteed, working in the Apprentice Team. I am looking after day to day tasks to ensure programmes run smoothly. Also, I support clients and suppliers with their tasks, helping to complete them and providing support where required.

How long I've done it for:
I have work here since March 2016. I love working for Hospitality Guaranteed as I enjoy doing something new and pushing my own boundaries.

Favourite hotel I've ever stayed in:
I have stayed at a few hotels by now and all of them were amazing, so it’s hard to choose. But the first ever Fam trip I went on was at the Double Tree Hilton in Newcastle. I was very impressed with it.

Something not many people know about me:
Most people are aware that English is not my first language, I was born in small country called Latvia and can speak perfect Russian. Also, after recently doing a bungee jump, I have decided I love extreme activities…

E-mail address:
renata@hospitalityguaranteed.co.uk

Kelly

Accommodation, Conference and Events Co-ordinator

What I do:
My role is Accommodation, Conference & Events Co-Ordinator. I assist in the day to day resourcing of venues & hotels, based on my client’s requirements. I take care of everything the client needs for their booking from beginning to end. My role involves working closely with the clients to truly understand their needs & ensure the event - no matter how big or small - meets their expectations.

How long I've done it for:
I started working at Hospitality Guaranteed on 19th February 2018. I’m really enjoying my new role & working with the team. My role has so much variation, every day is different & I love that!

Favourite hotel I've ever stayed in:
MLe Alpi Hotel, Livigno, Italy. This hotel is a home from home for me. My husband & I have been going twice a year for nearly 15 years now! It’s an amazing family-run hotel in the most beautiful ski resort. Our little slice of heaven.

Something not many people know about me:
I’m a keen skier & go twice a year with my husband. My little boy is now three years old & we are just starting him with ski lessons, which is so amazing to see. I’m a really sociable person & love catching up with friends & family in my free time for food, drinks & gossip!

E-mail address:
kelly@hospitalityguaranteed.co.uk

Ugur

Technical Tester / Senior Test Automation Engineer

What I do:
I am a Senior QA Test Engineer ( Technical Tester ) at Hospitality Guaranteed. My main responsibility is to ensure we deliver high quality applications to our customers.

How long I've done it for:
Since July 2017.
Being strongly passionate about Software Testing, in my previous role as a QA Test Lead I have gained significant experience on Agile testing and specialized on Test Automation and became an expert on Functional and User Acceptance Testing.
This knowledge and valuable experience will enable me to contribute to our team to deliver high quality, innovative solutions and applications to our clients.

Favourite hotel I've ever stayed in:
My favourite hotel would be the Old Vine in Winchester. This hotel was located in the centre of the wonderful town Winchester and it has a warm atmosphere and wonderful character. Most importantly it was so close to my favorite chef, Rick Stein's restaurant.

Something not many people know about me:
I became fully qualified Ironman in July 2015. I love all types of triathlon races and endurance sports.

E-mail address:
ugur.eken@hospitalityguaranteed.co.uk

Sharon

Learner Programme Co-Ordinator

What I do:
I am a Learner Programme Administrator on the Apprentice Team. I manage our Training Programmes, liaising with our clients & hotels every day to ensure relationships are maintained and the apprentices have a great stay!

How long I've done it for:
I’ve been part of HG since July 2017 and the time has flown by!

Favourite hotel I've ever stayed in:
It is so hard to decide! Probably the Bath Spa hotel is my favourite so far in the UK, I have also had the chance to stay in some wonderful hotels in Kuala Lumpur but it is too hard to choose my favourite.

Something not many people know about me:
I love spending time with my family & friends, especially on our skiing holidays. I’m not the best but have given it a go for the last 13 years!

E-mail address:
sharon.scott@hospitalityguaranteed.co.uk

Michelle

Learner Programme Manager

What I do:
I am the Learner Programme Manager responsible for the Apprentice team. I oversee the team to ensure it runs smoothly and efficiently to deliver the service our clients have come to expect. I am here to support both Directors to ensure HG continue their success and expand with their future business plans.

How long I've done it for:
I started working at Hospitality Guaranteed on 5th February 2018. I have managerial skills from a past employment which I’m hoping to bring to HG and the Apprentice team.

Favourite hotel I've ever stayed in:
Sun City Hotel Johannesburg. I was lucky enough to be invited by South African Airways on a trip to South Africa whilst working with my past employer. It was an amazing hotel and a trip I will never forget.

Something not many people know about me:
I lived in Australia when I was young (many years ago!) in Sydney. My family and I came back to England when I was 9 for a holiday and many years later, I’m still on holiday! I believe it is safe to say, that the family won my parents over and the decision was made we would move back to good old Blighty.

E-mail address:
michellew@hospitalityguaranteed.co.uk

Rebecca

Learner Programme Apprentice

What I do:
I work on the Apprentice Team as Learner Programme Apprentice and assist with the day to day tasks to help support clients with booking accommodation. I also support clients and suppliers with their tasks, helping to complete them and providing support where required.

How long I've done it for:
I have joined the company in April 2018. I am thoroughly enjoying myself in my new role. I do have experience in business administration, however the department I’m in at present is new to me and I am learning new things and gaining additional experience.

Favourite hotel I've ever stayed in:
Playa De Muro. Holiday Hotel, Majorca. This was 18thbirthday surprise which I loved. It was situated beside the beach on one side and on a long strip of shops, hotels and restaurants on the other, so there was enough going on to make the holiday interesting, yet peaceful enough to relax.

Something not many people know about me:
I am very much into my horses! I’ve owned 4 horses altogether and started riding when I was 5 years old. Competing, hunting and hacking out are some of the things I enjoy with my horse. Yes, it’s hard work and a huge commitment but one I find very rewarding.

E-mail address:
rebeccab@hospitalityguaranteed.co.uk

Sarah

Learner Programme Team Leader

What I do:
I am the Learner Programme Team Leader within the Apprentice Team. My main role will be working with and supporting the HG Apprentice team in the day to day activities along with face to face meetings with clients and venues to really understand their programmes and requirements. I will be an integral point of contact for the clients in listening and supporting them with any issues, programme changes and updates along with ensuring I find and work with the right kind of venues to suit their requirements.

How long I've done it for:
I started working at Hospitality Guaranteed on 6th April 2018. I spent 9 years within a hotel working in both accommodation and conference & events. A large part of my role involved account management, and this is something I know will benefit me in this role.

Favourite hotel I've ever stayed in:
A lot of the hotels I have stayed in are family orientated, we had a fantastic stay at Magic Natura Animal, Waterpark Polynesian Lodge Resort in Benidorm. Being able to sit in the hot sun, whilst relaxing in an infinity pool and watching the Elephants was an experience. Locally I’m a fan of Wynyard Hall & Spa and after the refurbishment it’s somewhere I’m enjoying more.

Something not many people know about me:
Spending time with my family is my favourite thing to do, but when I do have some free time I enjoy exercising and am not afraid to try something new. I recently joined a local running group with my daughter and have challenged myself to complete Total Warrior this year.

E-mail address:
sarahs@hospitalityguaranteed.co.uk