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Reviews and ratings by Customersure 10th June 2019

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Mercure Swansea Hotel Awarded 4 Star Status!

The Mercure Swansea Hotel has officially been awarded a 4-star status by the AA following a comprehensive locally inspired refurbishment and fantastic customer reviews across the board.
The contemporary new design pays homage to Swansea’s industrial heritage whilst preserving the friendly and approachable service for which the hotel has always been highly commended. The refurbishment included a transformation of 55 bedrooms and the public spaces including the bar area.
Since the refurbishment, positive guest feedback has soared which led the AA to conduct an un-announced audit, and award the hotel a new 4-star status.
Commenting on the new 4-star status hotel General Manager Ian Harding-Jones said: “For over 20 years we have been graded as a good 3-star star hotel, but over the last year we have made significant physical and aesthetic improvements as well as giving even better service through a new customer care programme, so it really is fantastic to see our hard work recognised and rewarded with an extra star above the front door. Me and my team are delighted.”

Hotels available for this article

  • Mercure Swansea

    Mercure Swansea


    Enjoy the tranquil lake views at the Mercure Swansea Hotel, a gateway to the Brecon Beacons and Gower Peninsula. This 4 star Swansea hotel is set in landscaped grounds, 5 km fro...

    On-site parking complimentaryOn-site wifi complimentary