Careers

Learner Programme Administrator

Overview of the role:

Manage account plans for key clients as agreed with Manager

• Complete monthly calls with clients and venues to review feedback/issues and production via reports/programme
• Monitor learner arrivals ensuring targets and KPI’s are met
• Management of P2/P3 issues in line with escalation procedure and ensure all log issues in line with agreed process.
• Develop and build client relationships i.e. client face to face reviews as required

Annual RFQ

• Ensure clients budgets are met for package/rate/added value
• Ensure system and documentation is accurate prior to GO LIVE
• Ensure venues understand requirements prior to awarding agreement

Account Management

• Ensure account plan present and client understands expectations
• Arrange face to face visits inline with client package
• Attend monthly conference calls
• Ensure client set up is accurate and checked before GO LIVE

Administration

• Review and co-ordinate the hotel feedback and raise any concerns with the HG Account Manager
• Update all required programme documentation and send to hotels and clients when required.  Manage documentation and sign off process
• Check non and early arrivals and ensure process followed

Contact sharon@hospitalityguaranteed.co.uk with your CV if you would like to apply.