Based on 324 reviews our customers rate us 9.4/10.

Reviews and ratings by Customersure 5th August 2019

Call the HG experts on 0344 822 3227


Telesales Representative

Overview of the role:

We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company. You will be responsible for gaining appointments and closing sales deals over the phone and maintaining good customer relationships.

An effective telesales representative must be an excellent communicator and have good people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.

The goal is to help the company grow by bringing in customers and developing business.

  • Contacting potential or existing customers to inform them about a product or service
  • Answering questions about products or the company
  • Gaining appointments
  • Asking questions to understand customer requirements and close sales


  • Maintaining the database with contacts and potential cold, warm and hot leads
  • Progressing leads from cold to warm
  • Arranging appointments for the Business Development team

Contact with your CV if you would like to apply.

Learner Programme Administrator

Overview of the role:

Manage account plans for key clients as agreed with Manager

  • Complete monthly calls with clients and venues to review feedback/issues and production via reports/programme
  • Monitor learner arrivals ensuring targets and KPI’s are met
  • Management of P2/P3 issues in line with escalation procedure and ensure all log issues in line with agreed process.
  • Develop and build client relationships i.e. client face to face reviews as required

Annual RFQ

  • Ensure clients budgets are met for package/rate/added value
  • Ensure system and documentation is accurate prior to GO LIVE
  • Ensure venues understand requirements prior to awarding agreement

Account Management

  • Ensure account plan present and client understands expectations
  • Arrange face to face visits inline with client package
  • Attend monthly conference calls
  • Ensure client set up is accurate and checked before GO LIVE


  • Review and co-ordinate the hotel feedback and raise any concerns with the HG Account Manager
  • Update all required programme documentation and send to hotels and clients when required.  Manage documentation and sign off process
  • Check non and early arrivals and ensure process followed

Contact with your CV if you would like to apply.

Meet the team