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Reviews and ratings by Customersure 20th January 2020

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Careers

Learner Programme Administrator

Overview of the role:

Manage account plans for key clients as agreed with Manager

  • Complete monthly calls with clients and venues to review feedback/issues and production via reports/programme
  • Monitor learner arrivals ensuring targets and KPI’s are met
  • Management of P2/P3 issues in line with escalation procedure and ensure all log issues in line with agreed process.
  • Develop and build client relationships i.e. client face to face reviews as required

Annual RFQ

  • Ensure clients budgets are met for package/rate/added value
  • Ensure system and documentation is accurate prior to GO LIVE
  • Ensure venues understand requirements prior to awarding agreement

Account Management

  • Ensure account plan present and client understands expectations
  • Arrange face to face visits inline with client package
  • Attend monthly conference calls
  • Ensure client set up is accurate and checked before GO LIVE

Administration

  • Review and co-ordinate the hotel feedback and raise any concerns with the HG Account Manager
  • Update all required programme documentation and send to hotels and clients when required.  Manage documentation and sign off process
  • Check non and early arrivals and ensure process followed

Contact sharon@hospitalityguaranteed.co.uk with your CV if you would like to apply.



Meet the team