Based on 318 reviews our customers rate us 9.4/10.

Reviews and ratings by Customersure 24th June 2019

Call the HG experts on 0344 822 3227

Choose what package best works for you...

Compare Access options Self managed Part managed Fully managed
Hospitality Guaranteed Account Manager
Annual client review of programme and MI for forthcoming year
Annual renegotiations with hotels local to your required postcode
Signed Service Level Agreement (SLA) between you and your preferred hotels held online
Online storage of important programme documents (to support safeguarding)
Online system setup including branded documents, invoices and Service Level Agreements
Ability to book learners in over weekends where required as part of their stay at the preferred hotel
Customer relationship and task management system with individual dashboards, task allocation and reminders
HG learner confirmation follow-ups x2 x4 x8
Annual learner loading and training calendar creation
Learner booking information auto-syncronised with hotel (full audit trail)
Day-to-day admin support relating to hotel SLAs and One Stop system
External catering facility cost tracking and reports (subsistence costs) C C H
Online feedback system for hotel and training centre with downloadable PDFs for client reviews and Ofsted progress reports C H H
Online logging of damage and issues, includes downloadable reports showing audit trail from start to end. C H H
Monthly reports detailing confirmation call activity and cost savings (Fully managed accounts have online visibility)
Unique custom input fields
Dedicated HG admin support for reservation amendments, cancellations and queries
Admin support with late learner booking calls x8
Online system with Joining Instructions for non-residential learners
Simple invoicing process and financial reports liaising with your accounts department and each hotel
Marketing opportunities to target vacancies, recruitment or send updates to learners
Quarterly review with your account manager to assess the programme, hotels, service and feedback
Call for a bespoke quote on 0344 8223227 Enquire Enquire Enquire

Key: C = Client responsible, H = HG responsible